FAQ

Q: Can I customize products with my company logo or design?

Absolutely! Customizing products with your company logo or original artwork is our specialty. Our online design tools make the process easy and straightforward.

Please note that authorization is required for all branded designs.

Q: What file format should I upload for my artwork?

You can upload your design file directly on the product page. We accept the following formats: .SVG, .PNG, .JPG, .JPEG, and .WEBP.

Q: Will I see a proof before my order goes into production?

Yes. After you place your order, we will email you a digital proof for your approval. Your order will not go into production until you have approved the proof. If you’re not satisfied, you can request modifications.

Q: Do you keep my artwork on file for reorders?

Yes! We securely store your approved artwork in your account. This makes reordering your favourite items or applying the same design to a new product fast and easy.

Q: How do I place an order?

Placing an order is simple:

• Browse our catalogue and select your product along with the quantity needed as per the available options.
• On the product page, upload your artwork and select your customization options.
• Add the item(s) to your cart and proceed to checkout.
• Enter your account details, shipping information, and select a shipping method.
• Complete your purchase. You'll receive an order confirmation email immediately.

Q: Can I modify or cancel my order after it has been placed?

You can cancel your order for a full refund at any time before it goes into production. Once an item has been sent to production and imprinted with your logo, we can no longer accept a cancellation or modification. If you need to request a change, please contact our support team immediately, and we will be happy to assist you if the order has not yet entered production.

Q: What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as PayPal, Apple Pay, and Google Pay for your convenience.

Q: Do you charge sales tax?

Yes, we are required to collect all applicable sales tax based on the shipping address of your order. The exact amount will be calculated and displayed during checkout. If your organization is tax-exempt, please contact our support team with your exemption certificate, and we will assist you.

Q: Do you offer discounts for high-volume or bulk orders?

Yes! We offer competitive pricing on large quantity orders subject to stock availability. For a custom quote on a bulk purchase, please contact our dedicated sales team at [sales email], and we will see what we can do for you.

Q: How long will it take to receive my order?

Your total delivery time is a combination of Production Time plus Shipping Time.

• Production Time: Every product page lists an estimated production time (e.g., 5–7 business days). This is the time it takes to customize your item after you approve the digital proof.
• Shipping Time: This depends on the shipping method you select at checkout (e.g., Standard, Expedited, Overnight).

An estimated delivery date, including both production and shipping, will be provided at checkout.

Q: How can I track my order?

Once your order ships, we will email you a shipping confirmation that includes a FedEx tracking number. You can monitor your package's progress on our Order Status Page or directly on the FedEx website.

Q: Do you ship internationally?

Currently, Y-Not only ships to addresses within the United States. We hope to expand to international shipping in the future.

Q: What is your satisfaction guarantee? What if I’m unhappy with my order?

We want you to be satisfied with your order. We take great care to ensure you have multiple opportunities to review and approve your proof before your order is produced. Because every item is custom-made, all sales are considered final, and items cannot be returned or refunded.

However, if your order arrives with a material defect or an error in decoration (i.e., it does not match the proof you approved), please contact our support team at [customer support email] within 30 days of delivery. We will work with you to resolve the issue to the best of our ability.

[Order issue template: link]

Q: What should I do if my order is damaged or incorrect?

Please inspect your items upon delivery. If you find an issue, contact us within 30 days with your Order Number and clear photos showing the problem. Our team will review the issue and, if we are at fault, offer a resolution such as a free replacement or store credit.

Note: Return and Refund Instructions (FedEx Requirements)

To ensure a smooth, damage-free return and help us process your refund as quickly as possible, please follow this detailed guide carefully. These instructions are based on the official requirements set by FedEx.

Part 1: When You First Receive Your Order – Preserve the Packaging!

The best way to ensure a safe return is to use the original, high-quality packaging your order arrived in. When you first unbox your item, we recommend you:

• Open Carefully: Use scissors or a box cutter to neatly cut the packing tape. Avoid tearing or ripping the box flaps.
• Save Everything: Please keep the original shipping box, all internal cushioning materials (like bubble wrap, air pillows, or foam inserts), and any product boxes or bags. Storing them flat can save space.

Having the original packaging makes returns easier and helps meet FedEx’s standards.

Part 2: Preparing Your Item for Its Return Journey

Before you pack the item, please ensure it meets our return policy conditions.

• Gather All Components: Make sure all parts, accessories, manuals, and any "free gift" items that came with the product are included in the return.
• Protect the Item: If possible, place the item back into its original manufacturer's box or any protective bag it came in. For extra protection, wrap the item in bubble wrap.
• Place and Cushion: Position the item in the center of the shipping box. There should be at least 2 inches of cushioning material on all six sides (top, bottom, and all four sides). The item must be snug and secure; it should not shift or move when you gently shake the box. Use the original packing materials or supplement with packing paper or bubble wrap to fill all empty space.

Part 3: Preparing the Outer Shipping Box (A Crucial Step!)
This step is critical, as FedEx has strict rules for accepting packages.

• The Box Itself: The shipping box must be a rigid, corrugated cardboard box in excellent, like-new condition.

IMPORTANT: FedEx may reject packages with punctures, tears, rips, or crushed corners, as they cannot guarantee the contents will be safe during transit.

The Best Sealing Method (The "H-Taping" Method):

• Apply strong, 2-inch-wide packing tape along the centre seam where the top flaps meet.
• Apply tape across both edge seams on the top and bottom of the box. The final taped seams should look like the letter "H".

A Critical "Do Not Use" List:

• Do not use masking tape, cellophane tape, duct tape, string, or twine. These are not strong enough.
• Do not use gift boxes or shoe boxes as your shipping container. They must be placed inside a proper shipping box.
• Do not leave any old shipping labels, barcodes, or addresses visible.
  

Part 4: Applying Your Pre-Printed FedEx Return Label

• Properly labeling your package is essential for it to reach us without delay.
• Remove Old Labels: You must remove or completely cover all old shipping labels and barcodes. This is vital to prevent your return from being automatically rerouted to the wrong destination.
• Attach the New Label: Firmly place the FedEx return label you received from us on the largest, flattest side of the sealed box.
• Ensure it is Secure: Make sure all four edges of the label are taped down smoothly. Do not place tape over the barcodes, as this can make them unscannable.

Q: Do I need an account to place an order?

Yes, creating an account is required to place an order. An account allows you to easily manage your B2B purchasing needs and gives you access to key features like tracking orders, viewing order history, saving shipping details, and accessing your saved artwork for quick reorders.

Q: How do I reset my password?

On the login page, click the "Forgot Password?" link. Enter your account email address, and we will send you instructions to create a new password.

Q: Do you have a program for corporate accounts or resellers?

Yes. We are built for B2B. If you are a large corporate buyer or a reseller interested in a strategic partnership, please contact our dedicated B2B team at [B2B email] to discuss setting up a corporate account with special terms and pricing (as applicable).

Q: Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased directly on our website.

Q: How can I find out about promotions and new products?

The best way to stay informed is to subscribe to our newsletter! You'll receive exclusive access to promotions, new product announcements, and company news

Q: What is your privacy policy?

We take your privacy and online security very seriously. We are committed to protecting your information and providing a secure shopping experience. You can review our full privacy policy here: [Link to Privacy Policy Page]

Q: Is there any other important site information I should know?

Yes. Please note that the artwork, designs, and trademarks shown on products on this site are examples of the imprinting services we offer. They do not represent an endorsement by the owners of the artwork, designs, or trademarks. All prices and product information on this site are subject to change without notice.